Trust & Transparency
Our Promise to You
At Aline Mart, we are committed to building the most trusted, transparent, and customer-focused e-commerce platform in South Asia.
Our End Policy outlines the rights, responsibilities, and protections available to all users—both buyers and sellers—on our platform.
We believe in doing e-commerce differently: with integrity, accountability, and user-first thinking.
Buyer Protection
Authenticity Guarantee
All products sold on Aline Mart are screened for quality and authenticity. If any product is proven counterfeit or misrepresented, a full refund or replacement is guaranteed.
Easy Returns
Buyers can return eligible items within 7 days of delivery (as per category rules), provided the item is unused, undamaged, and in original packaging.
Secure Payments
All transactions are processed through verified and encrypted payment gateways. We do not store sensitive financial data.
Dispute Resolution
In case of delivery delays, damaged goods, or wrong items, our support team is committed to resolving disputes fairly and promptly—usually within 48 hours.
Seller Policy
Fair Marketplace
Sellers must comply with Aline Mart's product quality, packaging, and service standards. Continuous violation may result in suspension or account termination.
Timely Delivery
Sellers must ship all orders within the agreed timeline. Late shipments or fake tracking will be penalized.
Transparent Commissions
Our platform charges a competitive, transparent commission model—no hidden fees.
Support for Growth
We provide marketing, analytics, and training tools to help sellers grow their business efficiently.
Zero Tolerance for Fraud
We maintain a zero-tolerance policy against:
Fake listings
Counterfeit products
Identity fraud
Manipulation of reviews or ratings
Accounts involved in such activities will be permanently removed and may face legal action.
Data Privacy
Aline Mart values your data privacy. We follow strict data protection practices and comply with international standards. Your personal information will never be sold or shared with third parties without consent.
Community Standards
We are building more than just a platform—we are building a community.
All users must interact respectfully. Hate speech, abuse, or harassment will not be tolerated under any circumstance.
Why Aline Mart is Different
Unlike other platforms, Aline Mart is:
Locally rooted, globally focused
Seller-friendly with low commission & real support
Built for trust—not just transaction
Faster dispute resolution & dedicated buyer care
Committed to making Bangladesh's e-commerce global standard
This is not just policy. This is our promise.
Aline Mart is here to lead, not follow.
Welcome to a platform where every click counts—because you matter.