Shipping & Returns
We are committed to delivering your luxury purchases safely and efficiently. Learn about our shipping options and hassle-free return policy.
Free Shipping
Complimentary standard shipping on all orders over $200
30-Day Returns
Return unworn items within 30 days for a full refund or exchange
Global Delivery
We ship to over 150 countries worldwide with secure tracking
Shipping Information
We offer multiple shipping options to ensure your order arrives when you need it.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping Domestic delivery via standard courier | 3-5 business days | Free over $200 $15 under $200 |
| Express Shipping Priority delivery with signature required | 1-2 business days | $35 |
| International Shipping Global delivery with customs clearance | 7-14 business days | $45-$95 Varies by destination |
| Same-Day Delivery Available in Dhaka city only | Same day | $25 |
Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation once your order has been shipped with tracking information.
Tracking Your Order
Once shipped, you can track your package in real-time using the tracking number provided. Log into your account to view detailed tracking updates, estimated delivery dates, and delivery confirmation.
International Shipping
We ship globally with full insurance and customs documentation included. Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.
Signature Required
For your security, all orders over $500 require a signature upon delivery. If no one is available to sign, the carrier will leave a notice with instructions for rescheduling delivery or pickup.
Returns & Exchanges
Your satisfaction is our priority. We offer a hassle-free 30-day return policy on all eligible items.
Initiate Return
Log into your account and select items to return
Print Label
Download and print your prepaid return shipping label
Ship Back
Pack items securely and drop off at any courier location
Get Refund
Receive refund within 5-7 days after we receive your return
Eligible for Return
- •Unworn and unwashed items with original tags attached
- •Returned within 30 days of delivery
- •Items in original packaging and condition
- •Proof of purchase or order number provided
- •Free exchanges for size or color
Not Eligible for Return
- •Intimate apparel and swimwear for hygiene reasons
- •Items marked as final sale or clearance
- •Personalized or customized items
- •Beauty products and fragrances once opened
- •Items without original tags or packaging
Important Notice
Please inspect your items upon delivery. If you receive a damaged or defective product, contact us within 48 hours with photos. We will arrange for immediate replacement or full refund. For luxury items over $1000, please record a video while unboxing for insurance purposes.
Need Help With Your Order?
Our customer service team is ready to assist you with shipping inquiries, returns, or any questions about your purchase.
Contact Customer Service